Privacy Policy

1. Introduction

At REIZA Health Care Initiative (RHCI), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, or other services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

We collect several types of information from and about users of our Platform:

2.1 Personal Information

This includes information that identifies you personally, such as:

• Contact information (name, email address, phone number, mailing address)
• Account credentials (username, password)
• Financial information (payment card details, bank account information) when making donations
• Profile information (photograph, biographical details)

2.2 Health Information for Beneficiaries

For patients who are registered as beneficiaries, we may collect certain health-related information, including:

• Medical condition or diagnosis
• Treatment needs and costs
• Healthcare provider information

This sensitive information is collected only with explicit consent and is subject to additional safeguards.

2.3 Usage and Technical Data

We automatically collect certain information when you visit our Platform:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring websites
• Operating system
• Location data

3. How We Use Your Information

We use your information for various purposes, including:

3.1 Core Platform Functions

• Facilitating connections between donors and patients
• Processing donations and maintaining donation records
• Verifying patient medical needs and treatment costs
• Managing user accounts and providing customer support

3.2 Communication and Updates

• Sending transaction confirmations and receipts
• Providing updates on patients you've supported
• Sharing platform newsletters and impact reports
• Responding to your inquiries and requests

3.3 Platform Improvement

• Analyzing usage patterns to enhance user experience
• Troubleshooting technical issues

At Tendazetu, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, or other services (collectively, the "Platform").

• Conducting research and analytics

4. Information Sharing and Disclosure

We may share your information with:

Email: support@tendazetu.co.tz
Address: Tendazetu Headquarters, Dar es Salaam, Tanzania

We verify medical information and treatment costs with healthcare providers and facilities. This information sharing is essential to our mission of connecting donors with verified medical needs.

4.2 Payment Processors

We use third-party payment processors to handle financial transactions. When making a donation, your payment information is shared with these processors to complete the transaction.

4.3 Service Providers

We may engage third-party companies and individuals to perform services on our behalf, such as data analysis, email delivery, hosting services, and customer support.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication requirements
• Staff training on data protection practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have several rights regarding your personal information:

• Access and Update: You can access and update your personal information through your account settings.
• Data Portability: You may request a copy of your personal information in a structured, commonly used format.
• Deletion: You can request deletion of your personal information, subject to certain exceptions required by law.
• Marketing Communications: You can opt out of receiving marketing communications from us at any time.
• Cookies: Most web browsers allow you to control cookies through browser settings.

To exercise these rights, please contact us using the information provided at the end of this Policy.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our Platform. Cookies help us remember your preferences, understand how you use our Platform, and improve your experience.

You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use all features of our Platform.

8. Third-Party Links and Services

Our Platform may contain links to third-party websites and services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

9. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be effective as of the "Last Updated" date at the top of this Policy. We will notify you of any material changes by posting a notice on our Platform or sending you an email.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@rhci.co.tz
Address: RHCI Headquarters, Dar es Salaam, Tanzania