Terms of Service

1. Introduction

Welcome to Tendazetu (Tendazetu by Genella). These Terms of Service govern your use of our platform and services. By accessing or using our website, mobile applications, or any of our services, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our services.

2. Definitions

Throughout these Terms, the following definitions apply:

• "Tendazetu," "we," "us," or "our" refers to Tendazetu by Genella, its administrators, directors, employees, and affiliates.
• "Platform" refers to our website, mobile applications, and any other online services provided by Tendazetu.
• "User," "you," or "your" refers to individuals who access or use our Platform in any capacity.
• "Subscriber" refers to individuals, organizations, or entities subscribing or making payments through our Platform.
• "Content" refers to information, text, graphics, photos, videos, or other materials uploaded, downloaded, or appearing on our Platform.

3. Account Registration and User Responsibilities

3.1 Account Creation: To access certain features of our Platform, you may need to create an account. You must provide accurate, current, and complete information during the registration process.

3.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify Tendazetu of any unauthorized use of your account.

3.3 Age Requirement: You must be at least 18 years old to create an account and use our services. By creating an account, you represent and warrant that you are at least 18 years of age.

3.4 User Conduct: You agree to use our Platform in compliance with all applicable laws and regulations. You shall not engage in any conduct that could disable, overburden, or impair the proper functioning of our Platform.

4. Payments & Subscriptions

4.1 Payment Processing: Tendazetu uses third‑party payment processors to handle payments for subscriptions, premium features, course purchases, and other paid services. By making a payment, you agree to the terms of those payment processors.

4.2 Subscription Plans: We offer tiered subscription plans (e.g., Free, Standard, Premium). Access to certain features is controlled by subscription level. Details of each plan and pricing are provided on the Pricing & Subscription page.

4.3 Fees: Tendazetu may retain a small percentage or fixed fee to cover operational costs. Any fees will be clearly disclosed before you complete a transaction.

4.4 Refund Policy: Payments and subscription charges are generally non‑refundable, except as required by applicable law or as described in the purchase terms. Refund requests will be considered on a case‑by‑case basis.

4.5 Tax Considerations: Tendazetu is not responsible for tax implications related to payments or subscriptions. You are responsible for any taxes that may apply and should consult a tax advisor if necessary.

5. Content and Conduct

5.1 User Content: You may be able to post, upload, or submit content on our Platform. You retain ownership of your content, but grant Tendazetu a worldwide, non‑exclusive, royalty‑free license to use, reproduce, and display such content for purposes of operating and improving the Platform.

5.2 Prohibited Content: You agree not to post content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.

5.3 Monitoring and Removal: Tendazetu reserves the right, but not the obligation, to monitor and remove any content that violates these Terms or is otherwise objectionable.

6. Intellectual Property

6.1 Tendazetu Property: The Tendazetu Platform, including its design, features, content, and functionality, is owned by Tendazetu and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License: Tendazetu grants you a limited, non‑exclusive, non‑transferable license to access and use our Platform for personal, non‑commercial purposes.

6.3 Restrictions: You shall not modify, adapt, reproduce, distribute, or create derivative works based on any content or materials available on our Platform without prior written consent from Tendazetu.

7. Disclaimer of Warranties and Limitation of Liability

7.1 Service Provided "As Is": Our Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

7.2 No Professional Advice: Tendazetu provides information and training related to tendering, procurement, and professional skills. This information is for educational purposes only and does not constitute legal, financial, procurement, or professional advice. You should consult qualified professionals for advice specific to your situation.

7.3 Limitation of Liability: To the maximum extent permitted by law, Tendazetu shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Platform.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Tanzania, without regard to its conflict of law provisions. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the courts of Tanzania.

9. Changes to Terms

Tendazetu reserves the right to modify these Terms at any time. We will notify users of material changes through our Platform or via email. Your continued use of our Platform after such modifications constitutes your acceptance of the revised Terms.

10. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@tendazetu.co.tz
Address: Tendazetu Headquarters, Dar es Salaam, Tanzania